Service 02 · CRM & sales
A CRM your reps actually use.
Bitrix24, amoCRM, custom. Pipelines, telephony, automation, 1C and warehouse integrations. Built so managers open the system on their own, not under threat.
What's included
What the service consists of.
01
Bitrix24 / amoCRM implementation
Configured around your pipelines, not the out-of-the-box defaults. We accommodate the team's existing habits.
02
Telephony and omnichannel
Integration with a virtual PBX, WhatsApp Business, messengers. One interface — all channels.
03
Automation and bots
Auto-reminders, smart segmentation, lead scoring, rule-based auto-dials.
04
1C / warehouse / MDM integration
Two-way sync of stock, orders, contacts. No double data entry.
05
Training and adoption
Internal handbook, version-specific video course, regular team Q&A.
06
Ongoing support
Support hours, monthly settings review, customisations without re-init.
How we work
Five steps.
01
Sales audit
We listen to calls, read correspondence, measure the funnel. Find where leads actually leak.
02
Architecture
Pipelines, roles, reports, integrations. A document handed off into the platform.
03
Implementation
2-4 weeks for the core. We do it iteratively so the team adapts gradually.
04
Launch with training
Parallel mode: new system alongside the old one for 1-2 weeks, so no leads are lost.
05
Support
A month of active support + long-term hours package. Customisations without re-init.
Tools for the job
- Bitrix24
- amoCRM
- Asterisk / Webrtc
- REST to 1C
- n8n / Make
Related work
Cases from this practice.
FAQ
What people usually ask.
Depends on team size and product complexity. Bitrix24 wins on breadth (CRM+portal+warehouse), amoCRM on day-to-day simplicity. We pick after the audit.
If you have 1-2 reps and steady repeat clients — maybe not. If more, or if leads are leaking — a CRM pays back in 2-4 months.
Basic use: 1-2 days. Full fluency (automation, reporting): 3-4 weeks with our templates and onboarding.
Most common request. Standard modules cover 70% of cases, the rest is our custom work. Two-way sync of contacts, orders, stock.