Service 02 · Bitrix24
Bitrix24 your reps actually use.
End-to-end Bitrix24 implementation: from picking cloud vs on-premise to wiring sales playbooks around your real funnel. CRM, telephony, business processes, portal, 1C and warehouse integration. Built so the team opens it on its own, not under threat of a fine.
Similar projectMetalwork plant · Bitrix24 tailored to productionOne workspace for sales, warehouse and the shop floorRead case→What's included
What the service consists of.
01
CRM and pipeline setup
Stages, fields and permissions matched to your actual sales process, not the out-of-the-box defaults. The team's existing habits get carried into the system, not fought against.
02
Bitrix24 Telephony and omnichannel
Native Bitrix24 Telephony or external PBX (Mango, UIS, Asterisk). WhatsApp Business, Telegram, Avito, open channels, all routed into one customer card.
03
Business processes and smart processes
Auto-tasks and bots per pipeline stage, BPM approval flows, smart processes for non-standard scenarios (claims, warranty, dealer network).
04
1C integration
Two-way sync: counterparties, orders, invoices, stock. The standard module covers 70%, the rest is custom over REST. No double data entry.
05
Portal, tasks, KPI
Internal company portal: projects, tasks, drive, news, org chart. CRM analytics and KPI reports for sales leadership.
06
Ongoing support and growth
Support hours, monthly settings reviews, new scenarios and integrations as the business grows. No tearing down the base for every change.
Starting at
from 250K ₽
2-4 weeks · Audit on us · Contract + SOW
How we work
Five steps.
01
Sales and CRM audit
We listen to calls, read correspondence, look at what's already configured in Bitrix24 (if anything). Find where leads leak and where the system gets in the way.
02
Solution architecture
Pipelines, permissions, custom fields, integrations, reports. A document that then becomes the actual portal configuration.
03
Core setup
2-4 weeks for CRM, telephony and core business processes. Every week, a working environment the team can log into and touch.
04
Launch and training
Parallel mode alongside the old system for 1-2 weeks so no leads are lost in transition. Version-specific video course, handbook, regular team Q&A.
05
Support
A month of active support plus a long-term hours package for changes. New scenarios and integrations without re-initialising the portal.
Tools for the job
- Bitrix24 Cloud / On-premise
- Bitrix24 Telephony · Mango · UIS
- REST API · Webhook · BPM
- 1C UT / UPP / ERP
- Bitrix24 Marketplace
PDF · 5 pages
12 признаков, что Битрикс24 не приживётся в твоей команде
Чек-лист самых частых ошибок при внедрении Битрикс24. Если набралось четыре и больше — лучше остановиться и переделать подготовку, иначе придётся переписывать через год.
One PDF, no drip campaigns. We use the email only to send the guide and maybe ping you in a couple of weeks to ask whether it was useful.
FAQ
What people usually ask.
Depends on company size and data requirements. Cloud is faster to launch and cheaper the first year. On-premise is needed when: data cannot leave your perimeter (bank, public sector, healthcare), the core needs customisation, or you have non-standard integrations. We help pick after the audit.
The licence is separate and paid directly to 1C-Bitrix. Cloud plans for a 12-person team usually run $300-700/mo. On-premise is a one-time fee from ~$1,000 plus annual renewal. Our implementation fee is separate; we don't resell licences.
The most common request. We audit the current setup, rewrite pipelines around the real process, simplify fields, reconfigure permissions and bots. Often we need to retrain the team in parallel — the usual cause is the box was 'set up on defaults and forgotten'.
The most common task and it is solvable. The standard 1C exchange module covers 70% of scenarios (counterparties, orders, invoices, stock). The rest we do as custom work over the REST API and the exchange bus. Two-way sync: a new contact in Bitrix creates a counterparty in 1C, stock from 1C lands in the Bitrix catalog.